Welcome to our information page and thank you for shopping at Lucky Cat Furniture.
We hope you feel comfortable and relaxed knowing that our number one goal is to provide you with the best in customer service and satisfaction. Hopefully any questions or concerns you might have will be answered here. We've covered the basics, but we fully understand there are many other things you may want to contact us about, so feel free to e-mail us at one of the links below. Thanks again for shopping at Lucky Cat Furniture.
If you have any questions, comments or suggestions please feel free to drop us a line at:
By standard mail:
103 Jesse James Road
Pineville MO 64856
888-842-5230 (between 8 a.m. and 4 p.m. Central time)
Phone: 1-888-842-5230 Toll Free
At Lucky Cat Furniture, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping online just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at Lucky Cat Furniture as you do everywhere else that you shop.
You may return your product for any reason within 30 days of your purchase with no questions asked. If your product is damaged we will contact the shipping company and have them pick up your furniture and ship out another one to you.
Please do not throw the box away if you receive a damaged product, the shipping companies will not pick them up without it. These items are subject to a 20% Restocking Fee if they can be returned to our inventory. Items displaying excessive wear are not eligible for a refund. Please call to receive a return authorization number to return your steps. Steps will not be accepted with out this number.
Most orders are shipped by Fed-Ex or UPS.
Most Pet step orders ship within 1 business day after we recieve the order. All cat furniture ships within 2-3 business days.
Please be sure to allow for the weekends and the # business day for us to process your order.
Lucky Cat Furniture strives to provide the lowest possible shipping costs on all products.
Shipping and Handling Costs for all cat furniture is a $32.57 flat fee.
We are required to charge 6% sales tax on all orders shipped to addresses in Arkansas, US only. For those of you in Texarkana Ark., the sales tax will be 7%.No tax will be charged on orders shipped outside the state of Arkansas, US.
|Copyright 2009 Lucky Cat Furniture. All rights reserved.|